LUNA C. thanks you for your visitation. Our customers privacy is the utmost important to us and ensures that your experience with LUNA C. is one that is both rememberable and shared amongst family and friends. We commit to you the respect and protection of your privacy of the personal information provided to us.

• Facilitate your purchase(s) and provide your requested service,
• Tracking and Confirming your order(s),
• Respond to your inquiries and requests,
• Compare and review your personal information for errors, omissions and accuracy,
• Detection and Prevention against fraud or abuse,
• Identify your product and service preferences,
• Understand our customer demographics, preferences, interests, and behavior,
• Contact you (via email, postal mail, or telephone) regarding products and services (LUNA C.) that may be of interest to you.

• We accept; all major VISA & MASTERCARD credit cards from recognized local (Thai), US and/or International banks.
• We also accept payments via Paypal and/or Mobile/Internet Bank Transfer.

Once any purchasing in-stock good(s): After payment is confirmed and completed, the time period of cancelling your order is within 24 hours from the day you have purchased the good(s). All orders will be processed after receiving the complete payment of the purchased items and the shipping charge.

For Custom Orders:

• Both the price and/or payment method will be further discussed prior to accepting your request.
  In-person appearances/appointments may be optional for clients requesting for a Custom-Order, if both we & the client agree and/or is available. This is to ensure the customer is provided with the best service and assistance to achieving the requirements of the customer’s order.
• The client is able to bring any item(s) and/or material(s) to discuss the possibility of incorporating them in to the design. Any item(s) and/or material(s) provided to us, by the client, to be used in the request becomes damaged in the process, we will inform you to discuss and facilitate the appropriate course of action.
• Upon accepting and confirmation to begin with the designing process, there is a design fee in which the client must make a deposit beforehand. After the design is finalized, the final payment is to be made prior to proceeding with the production stage.
• The time period to cancel your order(s) is within 10 days after accepting your request for a Custom-Order design.
• If the design is completed, but is not yet confirmed for production and you wish to cancel the order, the charges for the design-time invested during that process is expected.
• If the client requests any changes to the product(s) after its production is completed, additional charges will be added towards the final cost and the time period for completion will be extended necessary to make the changes based upon our assessment.
• We reserve the right to make any changes in accordance to the fluctuating changes of the market and other costs i.e., price of Gold/Silver, during the production stage.
• During the Custom-Order production stage, any major changes requested by the client to the design will not be possible. For further inquiry about this, please contact us via email (lunac.designbkk@gmail.com).
  We will contact the client if any issue(s) occur during the production stage to discuss the appropriate course of action.
• Payment is made after agreeing to your request and after the completion of your requested good(s) before.
  All orders will be processed after receiving the complete payment of the purchased item(s) and the shipping charge.

• LUNA C. orders are shipped from reliable local and/or international shipping companies.
  The shipping fee will be added in addition to both In-Stock and Custom-Order purchases.
• We urge all customers to inspect your package for damages and/or tampering before receiving or signing for receipt.
• In case of any damages are found to the actual product, please contact LUNA C. in less than 5 working days via email, so we can facilitate the process of claiming insurance and provide other services to the damaged good(s).
• We are not responsible for any damages made and/or caused to both the package and the during its shipment.

Customs, Duties & Taxes:

Destination customs fees, import duties, taxes, and other charges are different and varies to your domestic/international order where/when applicable. These charges in our e-commerce platform are collected based on general estimates.

When will your order be shipped?

Your order will be shipped within 7-14 working days upon final payment is confirmed as well as the customer’s confirmation. If you place your order before the cutoff time on a regular business day (Monday – Friday), your order will begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

For items not in stock, lead time for production and delivery is 60 – 90 days and we will keep you closely informed.

Delivery Details:

Your order will be insured & shipped using professional shippers for both Domestic & International deliveries.

We will inform you of when you order is being delivered/shipped and any other essential details necessary for you to keep track of your order.

Our Return Process:

All purchased items can be returned within 10 days from the date of purchase for both In-Stock and Custom-Order good(s) if it is determined, through our assessment, the issue(s) addressed is legitimate with the good(s).

Any item(s) that show signs of wear or have been altered, resized, or damaged cannot be accepted for return beyond this period.

The customer will be additional costs charged should the customer wishes to make any alterations. Please be in touch via email to provide assistance and possible solution(s).

If your request for the refund is confirmed and the returned item is received, your refund will be processed within 14-21 working days to your bank account. Any replacements, if accepted, of the purchase will be processed and delivered. You will be notified of the details via email.

How to prepare a return:

To return an item to LUNA C., follow the following process:

Contact LUNA C. via email (lunac.designbkk@gmail.com) informing of the issue, we will provide as much assistance and possible solution(s).

In the case of having to return the good(s), package your return-goods. Include all original packaging and collateral material. For security reasons, do not write LUNA C. anywhere on the outside of the box.

If you have any questions about our return procedure, please contact us at lunac.designbkk@gmail.com